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Departmental Functions
Personnel Services
The Human Resources Manager is responsible for personnel services, including recruitment and selection processes; the City's classification and salary plan; health insurance, retirement and other benefit programs; workers' compensation; disciplinary and grievance procedures; and employee relations.

Risk Management
The City of Laguna Niguel is a member of the California Joint Powers Insurance Authority (CJPIA). This is a pool of over 80 cities that are jointly insured for general and automobile liability and property insurance. The Human Resources Manager is responsible for coordinating and monitoring claims administration, and conducting regular risk management audits in conjunction with the CJPIA.

Public Information
The City Manager's Office is responsible for the preparation of the City Newsletter portion of the quarterly City Newsletter/Recreation Brochure that is mailed to all residences in Laguna Niguel. The Office also coordinates the response to public information inquiries, media contacts and the initiation and review of press releases.

Service Requests/Complaint Management
Each department is responsible for responding to requests for service generated through the City's Service Request/Complaint Management System. This computerized system was designed in-house to assist staff in tracking and resolving complaints and service requests that are received from City residents.

Contact
City of Laguna Niguel
30111 Crown Valley Parkway
Laguna Niguel, CA 92677
Tel: (949) 362-4300
Fax: (949) 362-4340

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